Privacy Policy

Effective Date: 25 June 2023

At Dr Kirstien Bjerregaard ("we", "us", "our"), we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or engage with our therapeutic coaching services.

1. Who We Are

Dr Kirstien Bjerregaard
Devon, United Kingdom
Email: k@kirstien.com
Phone: 07966 082228

2. Information We Collect

We may collect the following types of personal information:

• Contact details (e.g. name, email, phone number)
• Information you provide through forms, emails, or during sessions
• Session notes (confidential and stored securely)
• Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

• Provide therapeutic coaching and related services
• Communicate regarding appointments, services, and inquiries
• Maintain accurate records for coaching practice and legal purposes
• Improve our website and services

4. Legal Basis for Processing

We process your data under the following lawful bases, in accordance with UK GDPR:

• Consent – for communications, marketing, or the use of cookies
• Contractual necessity – to deliver the services you request
• Legal obligation – for tax or professional record-keeping requirements
• Legitimate interests – such as improving our services or client experience

5. Confidentiality and Storage

All client information is confidential and securely stored in password-protected systems and/or locked physical storage. Only authorized personnel have access. Client records are retained for a minimum of 7 years, as required by legal and professional guidelines, after which they are securely deleted or destroyed.

6. Sharing Your Information

We do not sell or share your personal information with third parties for marketing. Your information may only be shared:

• If required by law or court order
• If necessary to protect your safety or the safety of others
• If you give explicit consent (e.g. to liaise with another healthcare provider)

7. Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw your consent at any time (where applicable)
• Object to or restrict the processing of your data
• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies

Our website may use cookies to improve your experience and monitor usage. You can disable cookies via your browser settings. For more information, see our separate Cookie Policy.

9. Third-Party Services

We may use trusted third-party services that comply with data protection laws. These include:
• Zoom – for video sessions
• Acuity Scheduling – for managing bookings and appointments

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on our website with the revised effective date.

11. Contact

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Dr Kirstien Bjerregaard
Email: k@kirstien.com
Phone: 07966 082228